Beyond Reasonable Doubt

‘I like the idea, but I need tangible evidence to take to the board’. We hear you. Everything comes with a fiscal cost, especially change. And financial institutions are some of the most demanding organisations when it comes to investing in…well, pretty much anything. Which is exactly why we relish working with them – we know that if we can satisfy their exacting standards, we can satisfy anyone.

 

At NotYetKnown, we love juicy, quantifiable challenges, which is exactly what we got recently, whilst working with one of New Zealand’s largest financial institutions. Through the Jasmax Group of entities, we’ve been consulting on a new organisational model. Quite simply, they wanted some solid assurances of what would work, before going “all in” with a transformational change programme. In other words, they wanted to know the outcome in advance and confidently plan to optimise it.

 

So how did we do it? And how can we apply this to other organisations, such as yours?We tested and implemented a combination of ‘agile’ workflow processing and activity-based workplace enablement. In other words, a bespoke flexible style of working. We did usability studies along with workshop and focus sessions to help inform the business case, and trialled the team concepts across a statistically significant sample of (200) employees before using feedback to refine the concepts further.

 

The business outcome was dramatic – the trial style produced a 30% decrease in space required, alongside 20% more user facilities, with a zero cost of churn as team needs changed over time (an organisational first). The human benefits were equally impressive, with increases in staff satisfaction of collaborative enablement (by 90%) and social-work facilitation (100%), plus the ability to access and locate amenities and digital tools  – by a whopping 115%.

 

In short, we proved without a doubt that a well-designed, future-focused workplace does indeed lift KPIs very, very effectively.

 

The prototype change programme is now being adopted across the organisation.

Beyond Reasonable Doubt

‘I like the idea, but I need tangible evidence to take to the board’.

 

We hear you. Everything comes with a fiscal cost, especially change. And financial institutions are some of the most demanding organisations when it comes to investing in…well, pretty much anything. Which is exactly why we relish working with them – we know that if we can satisfy their exacting standards, we can satisfy anyone.

 

At NotYetKnown, we love juicy, quantifiable challenges, which is exactly what we got recently, whilst working with one of New Zealand’s largest financial institutions. Through the Jasmax Group of entities, we’ve been consulting on a new organisational model. Quite simply, they wanted some solid assurances of what would work, before going “all in” with a transformational change programme. In other words, they wanted to know the outcome in advance and confidently plan to optimise it.

 

It’s not a pipe dream. So how did we do it? And how can we apply this to other organisations, such as yours?

 

We tested and implemented a combination of ‘agile’ workflow processing and activity-based workplace enablement. In other words, a bespoke flexible style of working. We did usability studies along with workshop and focus sessions to help inform the business case, and trialled the team concepts across a statistically significant sample of (200) employees before using feedback to refine the concepts further.

 

The business outcome was dramatic – the trial style produced a 30% decrease in space required, alongside 20% more user facilities, with a zero cost of churn as team needs changed over time (an organisational first). The human benefits were equally impressive, with increases in staff satisfaction of collaborative enablement (by 90%) and social-work facilitation (100%), plus the ability to access and locate amenities and digital tools  – by a whopping 115%.

 

In short, we proved without a doubt that a well-designed, future-focused workplace does indeed lift KPIs very, very effectively.

 

The prototype change programme is now being adopted across the organisation.